On December 18 the MDTF-JSS organized conference on victim support in Serbia. Aim of the conference was to present reports and analysis prepared to inform Serbian authorities how to ensure quality of victim support services and role of NGOs in providing victim support, as well as practice of entry points institutions. In addition, the MDTF-JSS presented draft methodology and preliminary results of cost benefit analysis of victim support in Serbia. Aim of the conference was to ensure expert discussion on selected topics on victim support and presentation of comparative experience from Portugal, Hungary and Greece.Presentation of reports was followed by the discussion that went beyond the topics of the panels, because participants were interested to learn how different comparative systems function and how Serbia can learn from them.The discussion following the presentation of quality standards in Portugal revolved around the funding opportunities for victim support system in Portugal. Discussion was focused on victim surcharge in Portugal and allocation to victim support organizations. The discussion also went towards exploring how Portuguese victim support providers came to start improving their quality and introducing quality standards and looked into how different types of standards already in place ensure increased quality of services. In addition to quality standards participants were interested in volunteering, especially how APAV is recruiting volunteers and how they contribute to their work.