Page 9 - Serbia Judicial Functional Review

i. Diversity of Systems ......................................................................................................................... 318
ii. Case Management Functionality ..................................................................................................... 319
iii. User Satisfaction with Case Management Information Systems ..................................................... 321
C. EFFECTIVENESS OF SYSTEMS FOR MANAGEMENT PURPOSES .............................................................................. 321
D. EFFECTIVENESS OF ELECTRONIC EXCHANGE OF INFORMATION ............................................................................ 322
i. Electronic Exchange between Departments within an Individual Court .......................................... 322
ii. Electronic Exchanges in Individual Courts and between Courts....................................................... 323
iii. Electronic Exchanges between Courts and Prosecutors .................................................................. 323
iv. Electronic Exchanges with Other Institutions .................................................................................. 324
v. Electronic Exchanges between Courts and Legal Professionals and Allied Professionals ................ 325
vi. Availability of Audiovisual Recordings ............................................................................................. 325
E. AVAILABILITY OF DATABASES AND WEBSITES TO SUPPORT JUDICIAL FUNCTIONS .................................................... 326
F. QUALITY OF E-JUSTICE TO SUPPORT ACCESS TO COURT USERS ........................................................................... 327
G. ICT STAFFING AND TRAINING ...................................................................................................................... 328
i. Adequacy of Staffing Arrangements ................................................................................................ 328
ii. Adequacy of ICT Training ................................................................................................................. 329
5. INFRASTRUCTURE MANAGEMENT ...................................................................................................... 330

CHAPTER SUMMARY ............................................................................................................................................ 330
A. ANALYSIS OF EXISTING INFRASTRUCTURE STOCK .............................................................................................. 330
i. Number of Judicial Facilities ............................................................................................................ 330
ii. Physical Condition of Judicial Facilities ............................................................................................ 331
iii. Age Structure and Ownership of Judicial Facilities .......................................................................... 338
B. MANAGEMENT OF JUDICIAL INFRASTRUCTURE ................................................................................................ 340
i. Judicial Infrastructure Investment Plan ........................................................................................... 340
ii. Design Standards and Maintenance Protocols ................................................................................ 342

ANNEXES ..................................................................................................................................................... 344
ANNEX 1: METHODOLOGY .......................................................................................................................... 344
A. PURPOSE AND STRUCTURE OF THE PERFORMANCE FRAMEWORK ........................................................................ 344
B. DATA SOURCES FOR THE PERFORMANCE FRAMEWORK ..................................................................................... 345
ANNEX 2: EXTERNAL PERFORMANCE MATRIX............................................................................................. 349
ANNEX 3: INTERNAL PERFORMANCE MATRIX ............................................................................................. 363
ANNEX 4: ACCESS TO INFORMATION ON WEBSITES .................................................................................... 383

ANNEX 5: ACCESS TO ALLIED PROFESSIONAL SERVICES ............................................................................... 386
ANNEX 6: COMPLAINTS RELATING TO JUSTICE SERVICE DELIVERY .............................................................. 390
ANNEX 7: LAW FACULTY CURRICULA RELEVANT TO JUSTICE SERVICE DELIVERY ......................................... 393

ANNEX 8: VARIATION IN THE ROLES OF COURT MANAGERS ACROSS SERBIA ............................................. 395
ANNEX 9: RECOMMENDATIONS .................................................................................................................. 396
EXTERNAL PERFORMANCE: EFFICIENCY, QUALITY, AND ACCESSIBILITY OF JUSTICE SERVICES ............................................... 396
A. EFFICIENCY IN JUSTICE SERVICE DELIVERY ....................................................................................................... 396
B. QUALITY OF SERVICES DELIVERED ................................................................................................................. 399
C. ACCESS TO JUSTICE SERVICES ....................................................................................................................... 402
INTERNAL PERFORMANCE: GOVERNANCE AND MANAGEMENT OF RESOURCES FOR SERVICE DELIVERY ................................. 406
A. GOVERNANCE AND MANAGEMENT ............................................................................................................... 406
B. FINANCIAL MANAGEMENT .......................................................................................................................... 409
C. HUMAN RESOURCE MANAGEMENT .............................................................................................................. 411
D. ICT MANAGEMENT ................................................................................................................................... 414
E. INFRASTRUCTURE MANAGEMENT ................................................................................................................. 418
ANNEX 10: REFERENCES .............................................................................................................................. 420